Privacy Policy

Welcome to 1800Link, a service operated by Connect Converse, Inc. ("Connect Converse," "1800Link," "we," "our," or "us").

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit 1800Link.com, request a demonstration, create an account, subscribe to our services, or otherwise interact with our platform.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company name
• Billing information
• Information submitted through contact forms or demo requests
• Other information you choose to provide

Information Generated Through Use of the Platform

When you use 1800Link, we may collect and store:

• Call metadata (such as caller ID, timestamps, duration, and disposition)
• Call recordings
• Call transcripts
• Appointment details
• Lead and customer records
• Messages and SMS communications
• AI-generated summaries, insights, and analysis

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs
• Pages visited
• Cookies and analytics data

2. How We Use Your Information

We may use your information to:

• Provide, operate, and improve our services
• Respond to inquiries and demo requests
• Initiate automated callback demonstrations from our AI assistant ("Amy")
• Book appointments and manage communications
• Process subscription payments and billing
• Deliver customer support
• Analyze service performance and usage trends
• Detect, prevent, and investigate fraud or abuse
• Maintain platform security
• Comply with legal obligations
• Send marketing communications, where permitted by law

3. Automated Communications and AI Processing

1800Link uses artificial intelligence and automation to assist with business communications.

This may include:

• Answering and routing calls
• Making automated callback demonstrations
• Scheduling appointments
• Generating call summaries and transcripts
• Extracting business insights

Information processed through these systems may be analyzed and stored to provide and improve the service.

4. SMS & Operational Messaging

By providing your phone number to 1800Link or to businesses using the 1800Link platform, you consent to receive transactional and operational text messages related to services, appointments, scheduling, customer support, account activity, emergency notifications, and other service-related communications.

Message frequency may vary depending on your interactions, appointment activity, and service requests.

Standard message and data rates may apply based on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact support at support@1800link.com.

Opting out of SMS messages may limit certain operational communications related to appointments, scheduling updates, emergency notifications, or customer support interactions.

1800Link and Connect Converse, Inc. do not sell, rent, or share phone numbers with third parties for unrelated marketing purposes.

SMS communications provided through the platform are intended solely for transactional and operational purposes. The platform does not support unsolicited marketing campaigns, bulk promotional messaging, or spam-related activities.

5. Payment Processing

If you purchase a subscription, your payment information is processed by secure third-party payment processors.

We do not store complete credit card numbers on our systems.

We may retain billing-related information such as:

• Customer name
• Billing address
• Subscription details
• Payment status
• Transaction history

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including providers of:

• Payment processing
• Cloud hosting and data storage
• Communications and telephony
• Artificial intelligence and analytics
• Customer support
• Security and fraud prevention
• Email delivery and marketing automation

We may also disclose information:

• To comply with legal obligations
• To protect our rights or the rights of others
• In connection with a merger, acquisition, financing, or sale of assets

7. Cookies and Analytics

We use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic and usage
• Improve site performance
• Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Marketing Communications

We may send:

• Responses to demo and contact requests
• Product updates
• Billing and account notices
• Educational and promotional emails

You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

Service-related and billing communications may still be sent when necessary.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain business and financial records
• Resolve disputes
• Enforce our agreements
• Comply with legal obligations

Retention periods vary depending on the type of information and business requirements.

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Delete your personal information
• Opt out of marketing communications

Certain information may be retained where required for legal, accounting, security, or operational purposes.

To submit a request, contact us at support@1800link.com.

12. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected such information, we will take reasonable steps to delete it.

13. International Data Transfers

Your information may be processed and stored in the United States and other jurisdictions where our service providers operate.

By using our services, you consent to such transfers, subject to applicable legal protections.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the Effective Date above. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: